Online computer support, remote computer repair, remote technical support, or call something else, the phrase was lesser-understood, and if not, it was a highly susceptible terminology a couple of years back. Gradually, awareness came, and today technology users from all strata are aware of its benefits. Find it yourself below:
- Fast: No time killing. You don’t need to wait in queue at any PC repair shop or look out for any technician in vicinity.
- Convenient: No need to take your bulky computer to a shop or wait for an expert to come and fix it.
- Affordable: Consumers and providers both are getting benefitted as they save time and money involved with travel.
In the wake of growing demand of tech support and rising awareness about remote technology, Techvedic, which initially ventured with the business of tech support to serve local technology users in Las Vegas, US expanded its tech support portfolio not just to cover the entire US states but the promising UK, Canada and Australia markets as well.
Today, Techvedic offers support for Dell computers, Acer computers, Lenovo computers, Apple Mac/MacBook/iMac, and for a range of hardware and software products. Experts can remotely diagnose and fix all issues pertaining to software and hardware. Different service plans are available with affordable price tags under its online tech support portfolio.
Interested how Techvedic works? Find below a glimpse of it.
STEP 1: Experts receive call from customers over the phone number 0800 635 0716 (UK Freephone). Similar helpline numbers are assigned to different countries. Experts listen to customers, document their problems, system information, error messages, if any, and symptoms.
STEP 2: Experts take permission from customers to diagnose their technology problems through remote screen-sharing using BOMGAR software. It’s a quick and easy process. Users just have to accept a request send by experts after entering the valid session-key which is offered in advance.
STEP 3: Experts fix the prevailing technical problem, and confirm it to the respective customer via an email. Users’ rights and obligations are thoroughly expressed in details in the email.